American Homecare Equipment Privacy Policy

Effective Date: September 1, 2026

This policy explains how AHCE collects, uses, discloses, retains, and protects personal information, including information connected with text messaging.

Introduction

American Homecare Equipment, Inc. ("American Homecare Equipment," "AHCE," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when you visit our website, communicate with us, receive our products or services, or use our online resources. This Privacy Policy explains how we collect, use, disclose, store, retain, and protect personal information. It applies to information collected through our websites and online services unless otherwise stated.

Certain healthcare information may constitute Protected Health Information (PHI) and may be subject to the Health Insurance Portability and Accountability Act (HIPAA) and other healthcare privacy laws. Nothing in this Privacy Policy limits or modifies rights provided under HIPAA or AHCE's applicable Notice of Privacy Practices.

Information We Collect

Depending on how you interact with us, we may collect:

• Identifiers and contact information, including your name, mailing address, shipping address, billing address, telephone number, mobile telephone number, email address, date of birth when applicable, emergency contact information, and account credentials.
• Healthcare and service information, including physician orders, prescriptions, diagnoses, sleep-study documentation, equipment usage and compliance information, insurance eligibility information, medical documentation required for reimbursement, physician information, and information necessary to provide Durable Medical Equipment or respiratory services.
• Transaction and payment information, including billing information, payment status, order information, delivery information, and information required to complete authorized transactions.
• Communications and consent records, including customer-service inquiries, email or SMS preferences, the date and method of consent, opt-out requests, and message history where retained by our systems or service providers.
• Website and technical information, including IP address, browser type, operating system, device information, time zone, pages visited, time spent on pages, referral websites, search terms, cookies, session information, and website performance data.

How We Collect Information

We may collect information directly from you, your authorized caregiver or representative, your healthcare provider, your health plan or payer, referral sources, service providers, connected medical devices, website technologies, and other sources authorized or permitted by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to support website functionality, remember preferences, analyze website traffic, improve customer experience, detect fraud, and maintain website security. You may disable cookies through your browser settings; however, some portions of the website may not function properly.

How We Use Information

We may use personal information to:

• Process orders, verify insurance eligibility, coordinate physician documentation, schedule deliveries, provide equipment and services, process payments, and administer accounts.
• Provide customer service; respond to inquiries; process warranty, repair, refill, resupply, return, and service requests; and communicate about orders, appointments, deliveries, billing, equipment, recalls, or safety notices.
• Support therapy, equipment performance, compliance, reimbursement, quality assurance, training, fraud prevention, legal obligations, and regulatory compliance.
• Improve our products, services, website, communications, and operational performance.
• Send educational or marketing communications when permitted by law and, where required, after obtaining appropriate consent.

Online Purchases Through Sleeplay

Certain products or services referenced on this website may include links to Sleeplay.com, an independent online retailer. If you choose to purchase through Sleeplay.com, you will leave the AHCE website and complete the transaction directly with Sleeplay.com. Those purchases are governed by Sleeplay.com's own terms and privacy policy. AHCE is not responsible for Sleeplay.com's collection, processing, storage, or handling of information related to those transactions.

Payment Processing

Payments may be processed through secure third-party payment processors. AHCE does not intentionally store complete payment-card information except as necessary to complete an authorized transaction or as otherwise permitted by law.

Third Party Service Providers

We may disclose information to service providers that perform authorized functions for us, including payment processors, shipping companies, website hosting providers, analytics providers, customer-support platforms, cloud service providers, technology vendors, telecommunications and messaging providers, insurance clearinghouses, billing companies, healthcare partners, physicians, and referral sources. These parties may use information only for authorized purposes and are required to protect it as applicable to their role and governing law.

Website Analytics

We may use Google Analytics or similar technologies to understand website usage and improve user experience. These providers may collect technical information about your visit in accordance with their own policies and our settings.

Marketing Communications

Where permitted by law and with any consent required for the communication channel, we may send product updates, company announcements, promotional offers, educational information, and newsletters. You may unsubscribe or withdraw consent using the instructions provided in the communication or by contacting us. Withdrawal does not affect processing that occurred before the request was received.

Text Messaging and SMS Consent

If you expressly consent to receive text messages from American Homecare Equipment, Inc., we may send conversational and informational SMS or MMS messages concerning customer-service inquiries, appointments, equipment deliveries, order status, supply orders, service requests, account notifications, billing-related communications, therapy or compliance reminders, prescription-renewal requests, recalls, safety notices, and other communications related to products or services you receive from us.

If you separately consent to promotional text messages, we may send information about AHCE products, services, educational programs, or promotional offers. Consent to informational messages does not by itself constitute consent to promotional messages.

Consent to receive text messages is voluntary and is not a condition of purchasing or receiving any product or service. Message frequency may vary. Message and data rates may apply.

Mobile Information and Consent Sharing

No mobile information, mobile opt-in data, or text-message consent will be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may disclose mobile information to telecommunications carriers, messaging platforms, and other service providers only as necessary to transmit, administer, support, secure, or document our text-messaging program. Those providers are not authorized to use the information for their own marketing or promotional purposes. We may also disclose information when required by law, but we will not transfer consumer SMS consent for another party's marketing.

SMS Terms and Conditions

These SMS Terms and Conditions apply when you consent to receive text messages from AHCE.

• Program and messages: AHCE may send conversational, informational, and, only with separate consent, promotional messages of the types described above.
• Opt in: You may opt in through an affirmative method made available by AHCE, such as an unchecked website checkbox, a written or electronic authorization, documented verbal consent, or a consumer-initiated text, as applicable.
• Frequency and charges: Message frequency may vary. Message and data rates may apply according to your wireless plan.
• Opt out: Reply STOP to any AHCE text message to opt out. After opting out, you may receive one final message confirming your request. You may need to opt out separately from distinct AHCE messaging programs if disclosed at enrollment.
• Help: Reply HELP for assistance, call (954) 772-5052, or email customerservice@ahcequip.com.
• Delivery: Wireless carriers and AHCE do not guarantee message delivery or availability. Delays or failures may occur because of carrier, device, network, or other conditions outside AHCE's control.
• Privacy: Mobile information and consent are handled as described in this Privacy Policy and are not shared with third parties or affiliates for their marketing or promotional purposes.

Privacy Policy: https://ahcequip.com/legal/privacy-policy | Terms and Conditions: https://ahcequip.com/legal/terms-conditions

Text messaging is not intended for emergencies or time-sensitive medical needs. Do not send urgent medical information by text. Call 911 for a medical emergency. Standard SMS may not provide the same security protections as a secure healthcare communication channel; avoid including sensitive medical information unless specifically requested through an approved process.

Disclosure of Information

We may disclose personal information to authorized service providers, healthcare providers involved in your care, insurance companies and payers, government agencies when required by law, or when necessary to comply with legal process, protect rights or safety, complete authorized business operations, or facilitate a merger, acquisition, financing, or corporate reorganization. We may also disclose information with your authorization. AHCE does not sell personal information. The restrictions stated in the Mobile Information and Consent Sharing section apply specifically to mobile information and SMS consent.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No electronic transmission or storage system can be guaranteed to be completely secure, but we use commercially reasonable measures appropriate to the nature of the information.

Data Retention

We retain information for as long as reasonably necessary to provide services, administer accounts and communications, document consent and opt-out requests, comply with healthcare, legal, contractual, and regulatory obligations, resolve disputes, and enforce agreements. Healthcare records may be retained for longer periods when required by law.

Your Privacy Choices and Rights

Depending on your residence and applicable law, you may have rights to access personal information, correct inaccurate information, request deletion of certain information, obtain a copy of information, limit certain processing, or opt out of marketing communications. These rights may be limited where information must be retained or processed for healthcare, payment, legal, security, or regulatory purposes. To exercise an applicable right, contact us using the information below.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization. Information concerning a minor patient may be collected from a parent, legal guardian, healthcare provider, payer, or another authorized source as necessary to provide services and comply with law.

Third Party Websites

Our website may contain links to third-party websites, including Sleeplay.com and other service providers. We do not control and are not responsible for the privacy practices, content, availability, products, or services of third-party websites. Review their policies before providing information.

Changes to This Policy and SMS Terms

We may update this Privacy Policy and the incorporated SMS Terms periodically. The revised version will be posted on our website with an updated effective date. Changes apply prospectively as required by law. If a material change requires renewed consent, we will request it before using information or sending messages in the newly described manner.

Contact Us

For questions about this Privacy Policy, privacy practices, or the AHCE text-messaging program, contact:

American Homecare Equipment, Inc.
3200 North 29th Avenue
Hollywood, Florida 33020
Phone: (954) 772-5052
Fax: (954) 772-5288
Email: customerservice@ahcequip.com